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Trace Investigator

Customer Support / Client Care Jobs

Full Time Job summary

Post on: 22-03-2018

Career Levels: Entry Level

Years of Experience: 0 - 1

Salary: 16286.00

About 1ST LOCATE UK LIMITED

Why not join one of Yorkshire's fastest growing companies. Many of our activities are focused around regaining contact with missing individuals on behalf of our clients. We are also information gatherers and publishers plus we operate an extensive customer service, account recovery and specialist call centre operations.

Have you got what it takes to fulfil a role in this diverse and interesting company?

We offer an exciting career across a variety of roles. We also operate an equal opportunities policy and many of our roles are suitable for persons wishing to retrain for an alternative career. If you possess good communication skills with a helpful manner, we can teach you the other skills required for a modern office employment environment. We will provide you with the opportunity to gain full PC literacy including spreadsheets, email, internet, IP telephony, word processing and other packages enabling you to either learn new skills or upgrade your existing to the modern workplace. As with our general recruitment policy, we positively encourage all applicants and offer comprehensive retraining for those moving from other professions.

We also positively welcome applications from all ages, so whether you are a school leaver embarking on your first career position or a mature person seeking a career change or retraining post an event such as redundancy or early retirement, we'd like to hear from you.

Job description

What you will be doing in your new role as a Trace Investigator?

At First Locate you will form an important part of our team by working at the fore front of our Tracing Department.

You will be locating people and addresses using the latest systems and trace technology by analysing information from a multitude of sources to decide on the most effective and efficient communication method to contact the customer.

This will be within a call centre environment so you will be making and taking investigations calls too. These will include people giving information which will need updating on our system and making calls to obtain information about where a person has moved to.

When will you be expected to work?

We have full time Trace Investigator roles available working 40 hours per week.

Shifts will be core business hours: Examples: 8am – 5pm, 9am-6pm, 10am-7pm and 11am-8pm. * These are dependent on business needs at the time of your offer of employment

What is in it for you?

*We offer a starting salary of £16,286.00 per annum with a Salary Progression Scheme: Upon successful completion of KPI’s and Length of Service (up to £20k)

*Bonus Scheme

*21 Days annual leave rising after 3 years + 8 Bank Holidays

* Simply Health Rewards Package. Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more. This also includes My Wellbeing Service where you can speak to a GP, Counselling Service, discounted Gym Membership and much more.

What training will I get as a Trace Investigator?

Whatever your age, experience or background you’ll enjoy 2 weeks full time induction and training programme designed to get you up to speed with as much support as you need, before you join your team.

Apply for this job position

Upon receipt of your application form, 1st Locate UK Ltd will become the data controller of your personal data supplied during this application or registration. 1st Locate will hold all information you have given in this application form for legal requirements and for the purposes of personnel and statistical analysis. Your information may be held on a manual file and may also be entered in its current or altered format onto the company's computerised database. No information will be passed onto a third party unless contracted to 1st Locate UK Ltd for specific employment services without your express agreement unless required by law.

I declare that the information given on this application form is, to my knowledge true. I understand that if it is subsequently discovered that any of my statement is false or misleading, my offer of employment may be withdrawn or I may be dismissed from my employment by the company without notice.

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